eBash 10.0 – 10 Years Later, Starting Over Again

Painting/Construction of the very first eBash location.  We learned the hard way!

Painting/Construction of the very first eBash location. We learned the hard way!

eBash is turning 10 years old this month.  The official date we opened was December 10th, 2004.  We will celebrate at our stores the weekend after that day since the 10th this year is a Wednesday.  However the real celebration for us is the fact that after 10 years we are looking to re-invent the LAN Center model worldwide.

There is still a real disconnect between “Why would I pay to play at a LAN Center” and the typical answer that all owners like myself immediately answer with: “Because it is more fun to play together in person”.  The problem is that there is not honestly a tangible reason for players to come to our stores.  Playing socially in the same physically space is not a REAL reason.

From 10 years of experience here is a REAL list of reasons players come to a LAN Center:

For a special event.  Celebrate a birthday, play in a tournament, try out a new game, relatives in town want something to do, etc.  This has always been true and is almost always the best way for finding new long term customers if you make the experience epic enough.
To get some independence from mom & dad (middle/high school age) or from spouse/kids (older adults).   Lots of gamers love our overnight events and lots of parents/spouses love that option also.  Mom and Dad want a night out?  Your wife going to an all-weekend event with her friends?  Your daughter having 3 screaming friends over to play Just Dance 3 all night?  All good reasons to head to the local LAN Center.
For the convenience of larger gatherings to play games on different systems.  Many players are all about bringing their systems to each other’s houses to play all weekend, but there is a break point of 2-3 friends when it becomes nearly impossible.  If you want to play League of Legends all weekend together with 4 other friends on your team the reality of 5 players having somewhere to all setup, the systems for all 5, the network/internet and somewhere they won’t bother other residents of the abode is very unlikely.
Lack of a good gaming set-up at home.  This is becoming even more rare, but we still even see customers show up that have been gone for years when their PC is on the fritz, or they forgot to pay their internet bill or they are fighting with their parents/spouse.

Those are all great reasons, but none of them really lend themselves to a reason to play at the center more than a few times each month other than a lack of a good gaming set-up at home.  And I still don’t seem many players ACTUALLY coming to play for the reason all game centers claim is the best, for the social experience.

A little over a year ago it came to me the idea of putting a REAL reason out there for gamers of all ages/skills to visit their local game center.  I wanted to use what I feel is our biggest asset to reach gamers all over the world.  We are LOCAL.

LAN stands for Local Area Network.  There is always things happening online for gamers, there is even big huge events happening in large cities periodically.  The one thing that we don’t have going for gamers is consistent and plentiful events somewhere nearby.  The two things lacking to do this in a LAN Center is that owners don’t have the time or the drive/desire.  I have plenty of drive/desire but I cannot even keep up.  Sadly beyond the time is that many LAN Center owners are gamers first and business owners second.  So the drive/desire is not even present.

Just quickly, let me clarify that “Events” is not just huge things like tournaments.  Events to me are things with a purpose and a scheduled specific happening.  LAN centers try to do this sometimes with a specific weeknight dedicated to a particular game.  We hold a “lock-in” every weekend that is not really more than us staying open all night, but we make it an event by “locking” the doors from the outside at midnight.

So what is holding us (LAN Centers) all back?  Time?  Nah, if my idea is correct and we can double sales in LAN Centers by running consistent events then we would just hire more people to handle the extra work/time.  I finally identified what I think is the main problem for all of us in the LAN Center Industry.

We need an automated system to promote, host and archive events of all kinds.

So here is just a little bit of what we are working on:

Here is a screenshot of one of the dashboard pages that players can use to track their progress.

Here is a screenshot of one of the dashboard pages that players can use to track their progress.

– 6 months ago we began development on a new software system which runs on top of our center management and POS (Point of Sale) software.  That system started in beta at our eBash stores with integration for RIOT’s popular game, League of Legends.  The entire purpose is to track what players are doing and reward them for accomplishments both in-game and in the local store.

– We added 4 stores in Sweden, owned by Good Game and Escape Gaming to the system in late October.  We wanted to test our formulas and architecture in the European environment.  We also added PC Gamerz out of Hawaii so we would have an additional North American partner as well as someone in about the latest possible time zone in the world.

– Now we are reaching out to add 40 more centers before the end of the year.  We have a dozen lined up just through word of mouth.  We will be doing some marketing and other outreach starting this week.

What are some of the highlights of this system?  Here are some main things that I am the most excited about :

  • The ability for players at LAN Centers to “team up” with players from other LAN Centers around the region and world.  For example: The only reason there is not a good following of CS GO players at centers is that it takes a solid 10 players to get a match going.  We will have regional CS GO servers running for players to join that are only accessible from your local LAN Center.
  • Always-Running Challenges.  Wager matches are popular right now but very questionable.  The concept however is a solid one, put something on the line against other players and the winner-takes-all.  This system will allow players to queue up for a match anytime for a chance to win extra coins.
  • The Coin System.  This is the basis for everything.  No matter what you do at a LAN Center, you can earn virtual coins while you play.  These turn into currency that you can spend at the LAN Center for snacks, drinks or hours.  However the larger value is that national sponsors are coming on board to provide BIG prizes for players.  How about the latest and greatest Razer headset or mouse?  You can earn coins toward that prize doing what you would normally be doing, except that you cannot earn prizes like this just playing at home.
  • On the sponsored side, we can finally get more support for up-and-coming games.  Take Smite for example.  It is not close to the popularity of League of Legends or Dota 2, but it is getting some momentum.  We can feature Smite at hundreds of game centers around the world and TRACK automatically the number of games played and all of their in-game statistics.  An example of a Smite weekend at these stores would allow players to get an entry into a drawing for every Smite game they play AND an extra entry to the drawing for every 100 kills in the game.  Then every hour our system will randomly select a winner to receive some epic in-game prizes from Smite which is announced LIVE on display screens at every center AND on every single player’s screens at those centers.
  • Integration with nearly every game and system.  We are building this to reach as many games and systems as possible.  For example we want to integrate with Xbox Stats/Achievements and Playstation Stats/Trophies.  We plan on integrating this with Steam achievements also.  We want there to be something that appeals to all gamers at all levels.
  • The ability to not only run LOTS of events but to track everything within those events.  Hosting a League of Legends tournament is a LOT of work.  Not just marketing the event and running it, but there is so much administration that people take for granted.  However when we run these we always see a new batch of players coming out to try their hand at a more serious competition.  With our new system running these events will become so easy to administrate that there will be events every single weekend at every single LAN Center.
  • Pooling resources from LAN Centers supports the concept that the WHOLE group is greater than the sum of the parts.  Centers can utilize the space they have and put their players into events they would normally not be able to support.  $10,000 tournaments will become a regular thing each weekend and players will not have to travel farther than their local LAN Center to participate.

This is a big task.  Not only has eBash shouldered the burden of the initial development of this software (currently already in the tens of thousands of dollars) I am also personally making it my mission to unite a group of extremely independent owners around the world to play nice together.  However so far the response has been very good and over the years I have made some great friends in the LAN Center industry that are grabbing my hand to join in the push.  We will see what the next 6 weeks has in store for us.

It could very well be the biggest jump in our business since the day we opened 10 years ago and the biggest leap forward this industry has seen.

2 thoughts on “eBash 10.0 – 10 Years Later, Starting Over Again

  1. Are any of your stores a game street also such as a play and trade, game stop, etc. It would be awsome if you POS software could integrate a dynamic pricing system for customers to buy and trade games within any of your facilities.

    • We are looking at getting back into retail for board/card games at our stores, but we did try used and new video game sales in 2007-2009. It was just fair, a lot of work, and the inventory piles up with people trading in games.

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